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Now, a receiving clerk at Ford checks the database for the order and delivery compatibility and quality and if Figure 13. Functions versus Processes 18 • every thing is right, the computer sends a payment to a supplier, even without its invoice. About 500 workers were moved to other jobs, saving on cost. IBM Credit, the organization that finances computers, software, and service sold by IBM, learned that the actual work required to process a new customer could be completed in only 90 minutes, instead of the six days to two weeks it used to take.

A 21st-century enterprise systems portfolio will contain an eclectic mix of delivery models as the economics of delivery change and technology progresses. It is extremely important that any enterprise application strategy is fully informed about current capabilities of different delivery models and is aware of how these may develop over time. Before Ford revolutionized carmaking, automobiles were assembled by teams of skilled craftsmen in custom-built workshops. Similarly, 2 most corporate data centers today house armies of “systems administrators” who are the craftsmen of the Information Age.

The public Internet’s web technology passes to enterprise networks, creating Intranets and Extranets (TO). ” A closed enterprise transforms into an extended enterprise due to such system as SCM and CIM, supported by the Extranet within an emerging Enterprise Information Infrastructure (EII) (SL). The same enterprise is even more expanding, since the Internet allows for instant communication and manufacturing and IT projects are outsourced to offshore subcontractors, mostly in Asia (OP). Since computer programming is done in India, the local IT professionals transform into business process management (BPM) specialists, who conceptualize how to speed up the flow of info-materials and money through the dispersed, electronic enterprise (SR).

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