Download e-book for iPad: Essentials of Management Information Systems (10th Edition) by Kenneth Laudon, Jane Laudon

By Kenneth Laudon, Jane Laudon

An in-depth examine how today's companies use info technologies.

Many companies search for applicants who know the way to take advantage of info structures, creating a normal realizing of knowledge platforms an asset to any enterprise specialist. Laudon and Laudon proceed to stress how company ambitions form the applying of recent info platforms and technologies.

The 10th version beneficial properties new beginning, ultimate, and Interactive consultation circumstances, in addition to up-to-date textual content, figures, tables, and situations.

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What strategic business objectives do UPS’s information systems address? 2. Go to the Business Solutions portion of the UPS Web site. Browse the UPS Business Solutions by category (such as shipment delivery, returns, or international trade) and write a description of all the services UPS provides for one of these categories. Explain how a business would benefit from these services. 4. What would happen if UPS’s information systems were not available? Using a handheld computer called a Delivery Information Acquisition Device (DIAD), UPS drivers automatically capture customers’ signatures along with pickup, delivery, and time card information.

Information technology (IT) consists of all the hardware and software that a firm needs to use in order to achieve its business objectives. This includes not only computer machines, disk drives, and mobile handheld devices but also software, such as the Windows or Linux operating systems, the Microsoft Office desktop productivity suite, and the many thousands of computer programs that can be found in a typical large firm. “Information systems” are more complex and can be best understood by looking at them from both a technology and a business perspective.

Sometimes these necessities are driven by industry-level changes. For instance, after Citibank introduced the first automated teller machines (ATMs) in the New York region to attract customers through higher service levels, its competitors Chapter 1: Business Information Systems In Your Career rushed to provide ATMs to their customers to keep up with Citibank. Today, virtually all banks in the United States have regional ATMs and link to national and international ATM networks, such as CIRRUS. Providing ATM services to retail banking customers is simply a requirement of being in and surviving in the retail banking business.

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